PLEASE INSPECT SHIPMENT FOR DAMAGE BEFORE ACCEPTING PRODUCT
To ensure that any shipping damage is properly documented and resolved quickly, please follow these steps before signing for delivery:
1. Inspect Packaging
- Check all packaging for visible damage such as holes, punctures, tears, or dents.
- If the packaging shows signs of mishandling, make a note of it on the delivery receipt.
2. Inspect the Pallet
- Confirm that the product is still securely seated on the pallet.
- Look for any signs that the pallet or shrink wrap has shifted or has been damaged during transit.
3. Inspect the Tip-N-Tell Indicator
- If your shipment includes a Tip-N-Tell indicator, check it for signs of tipping or dropping.
- If there is no Tip-N-Tell device, write “No Tip-N-Tell present” on the delivery receipt.
4. Document Any Issues
- Take clear photos of any visible damage to the packaging, pallet, or product.
- Record the sales order number, product number, and date code from the exterior label (see image below)
- Ensure that any noted damage is recorded on the delivery receipt before signing.
5. Report Damage Immediately
- You can fill out our online Damage Report Form here
OR
- Email your findings to the appropriate contact based on your location:
- Canada: [email protected]
- USA: [email protected]
- Use subject: Carrier Damage
- Ensure you provide:
- Sales order number
- Product number and date code from the exterior label
- Pictures of any damage noted
